University Health Network

COMPANY: University Health Network

​​ROLE: Senior Project Analyst, UHN Digital (2012-2017)

PROJECT:

• myUHN Patient Portal: A web application where the patients of University Health Network can view their test results and appointments. Additionally, they can share their health record with caregivers and access various educational resources.

KEY DELIVERABLES:

• Played a prominent role from concept to launch of myUHN Patient Portal.
• Led the gathering of business requirements for the Patient Portal project through various research analyses, working groups and interviews to ensure the needs of the stakeholders are understood and translated correctly into the application.
• Collaborated with multiple stakeholders and subject matter experts to create the requirement specifications, use cases, and test cases for the Patient Portal project.
• Created the wireframes, workflows and use cases to build a prototype with a design group
• Coordinated with a team of developers for the implementation and testing of the Patient Portal application in an agile fashion to ensure this high quality solution is delivered quickly to exceed user's satisfaction.
• Trained staff and provided support to the users during all phases for the Patient Portal application.
• Empowered the hospital’s patients by managing their own health information with myUHN Patient Portal.

KEY LESSONS LEARNED:

• To have the right champions to support the project all the way.
• To plan for MVP in order to gather the end users' feedback as early as possible.
• To keep the technical architecture as simple as possible to minimize dependencies.

AWARDS:

• Won 2nd place for Infoway's LEADing Practice Challenge award and PwC's 2017 Vision to Reality Innovator award.

​PROUDEST PROJECT:

The most honorable project that I am proud of and grateful is being part of UHN’s first patient driven initiative that empowers patients. I am proud that I was the key driver of such a great complex product from conception to launch. Most importantly, I was an instrument that empowered these patients to manage their own health information and make powerful decisions for their well-being. The rewards of being part of this project were supporting the end users, and listening to all their wonderful feedback about the Patient Portal. Additionally, This project was also aligned with UHN's overall strategy of "Patients as Partners", and I believe this Patient Portal product has contributed greatly to the success of the organization.